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Is Your Printer Playing Tricks? HP, Epson, Brother Not Printing in Nairobi? Your Rescue is Here!

Facing Printer Problems in Nairobi? You're Not Alone!

Let's be honest, few things are as frustrating in the digital age as a printer that refuses to print. You've got that crucial document ready, your finger hovers over the print button, and... nothing. Or maybe it's spitting out blank pages, jamming every other sheet, or flashing cryptic error messages that seem written in an alien language. If you're in Nairobi and your HP, Epson, or Brother printer (or any other brand, for that matter!) has decided to go on strike, you know exactly the kind of annoyance we're talking about. It feels like a technological betrayal, doesn't it?

The Universal Frustration: When Printers Just Won't Cooperate

Printers are supposed to be simple, reliable tools, right? You tell it to print, and it prints. Easy peasy. But in reality, printers often seem to have a mind of their own. One day they're working perfectly, the next they're a stubborn brick, completely ignoring your commands. This isn't just a minor hiccup; for businesses, students, and individuals alike, a non-functional printer can bring productivity to a grinding halt. It's like having a car with a flat tire when you're already late – disruptive and incredibly inconvenient. You might try the usual tricks: turning it off and on again (the universal tech support solution!), checking the paper tray, shaking the toner cartridge like a maraca... but sometimes, those simple fixes just don't cut it.

Why Your Printer Might Be Staging a Rebellion

So, why do printers decide to throw a tantrum? The reasons can be as varied as the types of printers themselves. Sometimes it's something obvious, like a paper jam that's easy to spot. Other times, the issue is hidden deeper within the machine's mechanics or software. It could be a clogged printhead, a worn-out roller that can't feed paper properly, a fuser assembly that's seen better days, or even a logic board issue. Software glitches, driver conflicts, or networking problems can also prevent your printer from communicating with your computer. For some printers, particularly certain Epson models, a "waste ink pad saturated" message can suddenly appear, locking you out completely. It's a complex dance of hardware and software, and when one step is out of sync, the whole performance collapses.

Beyond the Basic Fixes: When You Need a Pro Hand

While a quick Google search might give you a few DIY tips, delving into the internal workings of a modern printer can be daunting – and potentially damaging. Printer parts are often delicate, and a wrong move can turn a fixable problem into a completely broken machine. That's where professional help comes in. Just like you wouldn't perform open-heart surgery on yourself (hopefully!), complex printer issues require the skilled hands and diagnostic tools of experienced technicians. Trying to force a jammed mechanism or incorrectly installing a new part can create more problems than it solves. When your printer is giving you grief, and the simple stuff isn't working, it's a clear sign it's time to call in the experts.

Introducing Nairobi's Printer Repair Superheroes: Vandeberg Imaging Supplies

Okay, maybe 'superheroes' is a bit dramatic, but when your printer is down, a reliable repair service feels pretty heroic! If you're in Nairobi and searching for a trusted printer repair service, you've landed in the right place. We're Vandeberg Imaging Supplies, and we specialise in bringing misbehaving printers back to life. We understand that whether you're running a busy office, managing a home business, or just need your personal documents printed, downtime isn't an option. That's why we've built a reputation for providing quick, reliable, and professional printer repair services right here in Nairobi, Kenya.

Who Are We, Really? Getting to Know Vandeberg Imaging Supplies

So, who are we, beyond just fixing printers? Vandeberg Imaging Supplies is your go-to partner for all things related to office imaging and technology in Nairobi. We're a team of skilled professionals with a passion for getting your essential equipment working flawlessly. We've been helping individuals and businesses across Nairobi and Kenya tackle their printer woes and other tech challenges, offering solutions that are not just effective but also affordable. We know that trust is earned, and we aim to earn yours through transparent service, expert repairs, and genuine care for your needs.

Our Mission: Keeping Nairobi's Printers Running Smoothly

Our mission is simple: to keep Nairobi printing! We understand that printers are vital for daily operations, and a broken one shouldn't hold you back. We strive to be the most reliable and efficient printer repair service in the city, providing solutions that minimize downtime and maximise productivity for our clients. We're committed to using our expertise to diagnose issues accurately, repair printers effectively, and offer advice on maintenance to keep your devices healthy in the long run. Think of us as your printer's best friend!

More Than Just Repair: Your Complete Imaging Partner

While printer repair is a core part of what we do, Vandeberg Imaging Supplies offers a broader range of services to meet your imaging and IT needs. We're not just here to fix things when they break; we're here to help you maintain efficiency and stay ahead. From diagnostics and troubleshooting to parts replacement and preventative maintenance, we offer a comprehensive suite of services designed to keep your office equipment running smoothly. We also handle other office tech, which we'll touch on later, but for now, let's keep the spotlight on those printers!

Your Printer Brand Doesn't Matter (Almost!): We Fix 'Em All!

One of the most common questions we get is, "Can you fix my printer brand?" The answer is almost always a resounding yes! While HP, Epson, and Brother are incredibly popular and frequently land on our repair bench (hence the focus in the title!), our expertise extends across a vast array of printer manufacturers. We've seen and fixed just about every type of printer problem on almost every major brand you can think of.

HP Not Printing? We Speak Fluent Hewlett-Packard!

HP printers are a staple in many Nairobi homes and offices, known for their reliability... when they're working! But like any piece of technology, they can encounter issues. If your HP LaserJet, OfficeJet, or PhotoSmart printer is giving you trouble, don't despair. Our technicians are highly experienced in diagnosing and repairing a wide range of HP printer problems.

Common HP Gremlins We Vanquish Daily

We regularly tackle issues like HP printers not powering on, strange error codes flashing on the display, connectivity problems (is it the Wi-Fi? The cable? The printer itself?), slow printing speeds, and print quality issues like streaky lines or faded output. Paper jams are also common with HP, and we know exactly how to clear them safely without damaging the paper path.

From LaserJet Giants to PhotoSmart Pals: HP Expertise Covered

Whether you have a heavy-duty HP LaserJet handling thousands of pages a day or a compact HP PhotoSmart at home, our team has the knowledge and parts to get it back in action. We work on all models, old and new, and carry a large stock of common HP parts, including power modules, maintenance kits, printheads, rollers, carriage belts, drums, fusers, and imaging units. Having these parts readily available means we can often achieve a high first-time fix rate on-site, getting your HP printer running again without delay.

Epson Acting Up? Welcome to Our Authorized Epson Repair Centre!

Now, let's talk about Epson. Epson printers are incredibly popular, especially their EcoTank range, known for their ink efficiency. But they have their own set of unique quirks. If your Epson printer is refusing to cooperate, you'll be glad to know we're an Authorized Epson Repair Centre right here in Nairobi!

Why 'Authorized' Matters for Your Epson

Being an 'Authorized Epson Repair Centre' isn't just a fancy title; it means we have a direct relationship with Epson. Our technicians are certified and trained specifically on Epson printers, we have access to official Epson diagnostic tools and technical support, and crucially, we use only genuine Epson replacement parts. This guarantees that when we fix your Epson printer, it's done correctly, using the right components, maintaining the printer's performance and potentially its warranty. It's like taking your specific car brand to an authorized dealer for service – you know they know that car inside and out.

Taming the Beast: Specific Epson Issues We Resolve

Our Epson expertise covers everything from basic troubleshooting to complex hardware repairs. We handle connectivity issues, driver installation problems, print quality issues (like banding or missing colours), and mechanical faults. We're adept at diagnosing performance glitches and ensuring your Epson printer stays updated with the latest firmware and software.

The Dreaded Waste Ink Pad Message: We Have the WIC Reset Fix!

One particularly common and frustrating issue with many Epson inkjet printers is the "waste ink pad saturated" message. This is a built-in counter that estimates when the absorbent pads that collect excess ink during cleaning cycles are full. When this message appears, the printer often stops printing entirely. Many people think this means buying a new printer, but that's rarely the case! As an Authorized Epson Repair Centre, we provide WIC Reset Services. This involves professionally resetting the waste ink pad counter using the necessary software and, if required, physically replacing the waste ink pads themselves. Don't let this message force you into buying a new printer – we can fix it!

Ink Cartridge Conundrums Solved

Epson printers can also be particular about ink cartridges. Whether you're facing issues with recognition of new cartridges, error messages related to ink levels, or problems after refilling, our technicians can troubleshoot and resolve these ink-related issues, ensuring your Epson uses ink efficiently and correctly.

Brother Refusing to Print? Let's Bring It Back to the Family!

Brother printers, from their reliable laser printers to versatile all-in-ones, are also widely used. If your Brother printer is giving you headaches – maybe it's not connecting, producing poor prints, or simply won't start – we can help.

Brother Printer Problems? Consider Them Handled!

Our technicians are familiar with the common issues that plague Brother printers. We can diagnose and fix paper handling problems, error messages, print quality defects, and connectivity issues. Whatever the model, we'll work to get your Brother printer back in the family and doing its job!

Beyond the Big Three: Kyocera, Canon, Samsung, Xerox & More!

While we've highlighted HP, Epson, and Brother due to their popularity and the specific keywords, our repair capabilities are far more extensive. We are skilled in repairing printers from a multitude of other brands, including:

• Kyocera: Known for their durable laser printers and copiers. We're proficient in servicing Kyocera machines, including the Taskalfa series.

• Canon: From PIXMA inkjets to i-SENSYS lasers, we handle Canon printer repairs.

• Samsung: We repair Samsung laser printers and multifunction devices.

• Xerox: Expertise in Xerox printers and copiers.

• Lexmark: We service Lexmark printers, including their enterprise models.

• Dell, Kodak, Ricoh, Fujitsu, Oki, Panasonic, Sharp, Konica Minolta, Toshiba, Zebra, Dymo, Citizen: Yes, we repair models from these manufacturers too!

A Multibrand Maestro: Our Extensive Repair Capabilities

This extensive brand list means you don't need to hunt for a different repair service depending on the logo on your machine. Chances are, if it's a printer, copier, or scanner, we can fix it. Our technicians are continuously trained on various models and technologies, making us a true multibrand maestro in the world of printer repair.

Our Toolkit of Troubleshoots: What Exactly Do We Fix?

So, you know who we are and which brands we fix, but let's get a bit more specific about the what. What kinds of problems can you bring to us? The list is quite long, covering everything from the most common nuisances to complex internal failures.

The Classic Paper Jam: Freeing Your Paper Flow

Ah, the paper jam. A printer's favourite party trick. It happens to everyone. But sometimes, that paper jam is more stubborn than usual, or attempting to remove it yourself seems risky. We safely and effectively clear paper jams from all printer models, identifying the cause to prevent it from happening again if it's a recurring issue (like a worn roller).

Faint Prints or Lines: Restoring Clarity to Your Output

Is your printer producing documents that look faded, streaky, or have unsightly lines running through them? This is a common print quality issue that can stem from various sources: clogged printheads (especially on inkjets), low toner/ink, issues with the drum or fuser unit on laser printers, or even dirty internal components. We diagnose the root cause and perform the necessary cleaning, calibration, or parts replacement to get your prints looking crisp and clear again.

Error Messages You Can't Decode? We Can!

Printer error messages can be incredibly frustrating because they often use codes or cryptic phrases that mean nothing to the average user. E0, 5100, Error 79, 'Service Required', 'Parts inside are at the end of their service life'... the list goes on. Our technicians are fluent in 'printer error code' and can quickly identify what these messages mean and the underlying issue they indicate, allowing us to proceed with the correct repair.

Connectivity Chaos: Getting Your Printer to Talk to Your Devices

Printers today rely heavily on connectivity, whether via USB, Ethernet, or Wi-Fi. If your computer or phone simply won't 'see' your printer, or you're experiencing intermittent connection drops, the problem could be with the printer's network card, settings, drivers, or even your network environment. We troubleshoot connectivity problems to ensure your devices can reliably communicate with your printer, whether it's setting up a new network connection or fixing an existing one.

Hardware Headaches: From Rollers to Fusers

Many printer problems are physical – parts wear out or break. Rollers that feed paper can become smooth and ineffective, leading to jams or misfeeds. Fuser units, which bond toner to the paper using heat, can fail, resulting in toner that doesn't stick properly or causes wrinkles. Printheads on inkjet printers can become clogged beyond simple cleaning. Drums and imaging units in laser printers have a limited lifespan. Our team is skilled in diagnosing hardware failures and performing precise replacements using quality parts.

Software and Firmware Fixes: The Digital Tune-Up

Just like your computer, printers have software and firmware that can sometimes become corrupted or outdated, leading to glitches or performance issues. We can perform firmware updates, troubleshoot driver problems, and resolve software conflicts that might be preventing your printer from working correctly. Sometimes, a simple software reset or reinstallation is all it takes, but other times it requires more in-depth diagnostics.

Preventative Maintenance: An Ounce of Prevention...

You know the saying! Regular maintenance is crucial for extending the life of your printer and preventing costly breakdowns. Dust, toner powder, and ink buildup inside a printer can cause a surprising number of problems over time. We offer preventative maintenance services, including thorough cleaning, inspection of critical parts, and lubrication where necessary, to keep your printer running smoothly and catch potential issues before they become major problems. This is especially important for high-volume office printers.

Diagnostics Device Repair: More Than Just Printers

While printers are our primary focus, our technical expertise extends to other diagnostic and office imaging devices. If you have issues with copiers, scanners, or even certain types of plotters, our team has the skills to diagnose and repair them. We understand that in many offices, these devices work together, and ensuring they are all functional is key to overall efficiency.

Why Choose Vandeberg Imaging Supplies? It's About Trust and Expertise

With several options available for printer repair in Nairobi, why should you choose Vandeberg Imaging Supplies? We believe it comes down to a combination of trust, expertise, convenience, and a genuine commitment to our customers.

Our Expert Technicians: The Brains Behind the Repairs

Our team is our greatest asset. Our technicians aren't just people who can follow a manual; they are highly skilled, experienced professionals with in-depth knowledge of various printer brands and technologies. They undergo continuous training to stay updated with the latest models and repair techniques. When you bring your printer to us or request an on-site visit, you're getting a technician who knows what they're doing and can accurately diagnose the problem and fix it efficiently.

Genuine Parts: Because Your Printer Deserves the Best

We understand that using low-quality or incompatible parts can cause more harm than good. That's why we prioritize using genuine printer parts and accessories whenever possible, especially as an Authorized Epson Repair Centre. For other brands, we source high-quality, reliable replacement parts. This commitment to quality ensures that our repairs are durable and restore your printer to its optimal performance.

Fast Turnaround: We Know You Need Your Printer Back!

We get it – waiting days or weeks for a printer repair isn't feasible, especially for businesses. We strive to provide fast turnaround times for our repairs. Our efficient diagnostic process and stock of common parts allow us to get many printers fixed quickly. We aim to minimise your downtime so you can get back to printing as soon as possible.

Affordable Solutions: Quality Repair Without Breaking the Bank

Professional repair shouldn't cost more than buying a new printer. We are committed to providing affordable repair services without compromising on quality. We offer competitive pricing and will provide a quote before proceeding with any major repairs, so you know exactly what to expect. Our goal is to offer a cost-effective alternative to replacing your printer.

Customer-Centric Service: You're Our Priority

At Vandeberg Imaging Supplies, you, the customer, are our priority. We aim to provide a hassle-free and positive repair experience. From the moment you contact us until your printer is back in your hands (or back on your desk!), we're here to help. We communicate clearly, explain the issues and repairs needed, and ensure you're satisfied with the service.

We Come to You (Or You Come to Us!): Serving Nairobi and Beyond

We understand that transporting a bulky printer isn't always easy. That's why we offer flexible service options to suit your needs, whether you prefer to visit us or have us come to you.

Our Convenient Nairobi CBD Location: Easy to Find!

For those who prefer to bring their printer in, our service centre is conveniently located in the heart of Nairobi CBD. You can find us at:

Vandeberg Imaging Supplies Odeon Cinema Taveta Road, Iqbal Building, 1st Floor, Room 2, Nairobi CBD, Kenya.

Our central location makes us easily accessible for many within the city.

Your Guide to Finding Us at Iqbal Building

Finding a specific spot in the CBD can sometimes be tricky, but our location is quite straightforward. We are situated in the Iqbal Building on Taveta Road, near Odeon Cinema. Head up to the 1st Floor, and you'll find us in Room 2. It's an easy spot to locate once you're in the vicinity of Odeon.

On-Site Repairs: We Bring the Workshop to Your Door

For many business clients, or for larger, harder-to-move machines, our on-site repair service is a lifesaver. Our technicians can travel to your location in Nairobi and perform the necessary diagnostics and repairs right there. This minimises your effort and gets your printer fixed without you having to leave your office or home. Just let us know your location when you contact us, and we'll arrange a visit.

Serving All Corners of Nairobi: From Westlands to Embakasi

Our on-site and pickup services cover a wide geographical area within Nairobi. We serve all major neighbourhoods and districts, including:

• Central Business District (CBD)

• Westlands

• Upper Hill

• Kilimani

• Parklands

• Lavington

• Ngong Road

• Karen

• Runda

• Muthaiga

• Industrial Area

• Eastleigh

• South C

• Kileleshwa

• Langata

• Embakasi

• Kasarani

• Roysambu

• Thika Road areas

• Gigiri

No matter where you are located within these areas in Nairobi, we can reach you.

Reaching Beyond Nairobi: Our Service Network Across Kenya

Our services aren't limited to Nairobi! While Nairobi is our base, we understand that businesses and individuals in other parts of Kenya also need reliable printer repair. We extend our services to various other major towns and areas across the country. This includes:

Mombasa, Kisumu, Nakuru, Eldoret, Thika, Malindi, Kitale, Garissa, Nyeri, Machakos, Kericho, Embu, Migori, Homa Bay, Naivasha, Meru, Kakamega, Lamu, Bungoma, Narok, Voi, Kilifi, Isiolo, Nanyuki, Marsabit, Mumias, Wajir, Busia, Siaya, Kitui, Kerugoya, Kapenguria, Moyale, Chuka, Kiambu, Makueni, Taita Taveta, Maralal, Kibwezi, Nyahururu, Mandera, Samburu, Kwale, Taveta, Kajiado, Migori, Baringo, and Turkana West Pokot.

Yes, that's a long list! It reflects our commitment to serving a wide network across Kenya, bringing professional printer repair closer to you, wherever you are.

Getting Started is Easy: Contact Us Today!

Ready to get that printer fixed? Getting in touch with Vandeberg Imaging Supplies is simple and straightforward. We've made it easy for you to reach us and get the help you need quickly.

Need a Quick Quote? We've Got You Covered!

Worried about the cost? We offer quick quotes for diagnostics and repair. Just provide us with some details about your printer (brand, model, and the issue you're facing), and we'll give you an estimate. We believe in transparency, so there are no hidden fees.

Pick Up the Phone: Call or WhatsApp Us!

The fastest way to reach us is often by phone. You can call or send us a WhatsApp message on our customer care numbers:

+254720556824 +254777556824

Whether you have a quick question, want to describe your printer problem, or schedule a repair, our friendly team is ready to assist you. Don't hesitate to reach out!

Visit Our Website: Explore Our Services Online

You can also find more information about our services and contact us through our websites:

www.Vandeberg.co.ke www.Vandebergimagingsupplies.com

Our websites provide details about the brands we service, the types of repairs we perform, and other IT solutions we offer. You can also find our contact information and location details there.

Beyond Printers: Your Comprehensive IT and Office Equipment Partner

As mentioned earlier, Vandeberg Imaging Supplies is more than just a printer repair shop. We are equipped to handle a variety of other office equipment and IT-related issues, providing a more complete service offering for businesses and individuals.

Copiers, Scanners, Plotters: We Handle It All

Is your office copier malfunctioning? Scanner producing distorted images? Plotter refusing to print large formats? Our technicians are also skilled in the maintenance and repair of copiers, scanners, and plotters from various brands. We understand that these devices are integral to many workflows, and we apply the same level of expertise and care to their repair as we do with printers.

Desktops, Laptops, Networking: Your Tech Needs Met

Our services extend to general computer and network support. We can assist with desktop and laptop repairs, including hardware issues, software problems, and troubleshooting. We also provide network security solutions, LAN/WAN setup, structural cabling, and assistance with routers, switches, and hubs. If your printer problem is related to your computer or network setup, we can help diagnose and fix that too.

CCTV, Biometrics, Dstv: Broader Solutions

Our technical team's capabilities are quite broad! We also offer installation and maintenance for Digital Camera Installation (CCTV), Biometric Systems, and even Dstv installations. While this might seem unrelated to printers, it showcases the diverse technical skills of our team, making us a versatile partner for your home or office technology needs.

Conclusion: Don't Let Printer Problems Halt Your Progress!

Dealing with a broken printer is a major inconvenience, whether it's an HP, Epson, Brother, or any other brand. It disrupts your work, adds stress, and can feel like a roadblock. But you don't have to struggle with it alone! Vandeberg Imaging Supplies is here in Nairobi to be your trusted partner for all your printer repair needs.

From diagnosing cryptic error messages and clearing stubborn paper jams to replacing worn-out parts and providing essential maintenance, our team of expert technicians has the skills, experience, and genuine parts to get your printer back in perfect working order. As an Authorized Epson Repair Centre, we offer specialised care for your Epson devices, including the critical waste ink pad reset service.

We cover a vast service area, offering both convenient drop-offs at our Nairobi CBD location (Iqbal Building, 1st Floor, Room 2, Odeon Cinema Taveta Road) and efficient on-site repairs across Nairobi and many other towns in Kenya.

Don't let a faulty printer slow you down. Contact Vandeberg Imaging Supplies today for quick, reliable, and affordable professional printer repair services. Call or WhatsApp us on +254720556824 or +254777556824, or visit our websites at www.Vandeberg.co.ke or www.Vandebergimagingsupplies.com to get a quick quote or schedule a repair. Let us take the frustration out of printer problems so you can get back to printing with ease!

FAQs: Your Burning Printer Repair Questions Answered

FAQ 1: How quickly can you repair my printer?

We understand that you need your printer back in action quickly. Repair time depends on the complexity of the issue and the availability of specific parts. However, we strive for fast turnaround times. Many common issues can be resolved on-site during a single visit or within a day or two if brought to our workshop. We'll give you an estimated timeframe after diagnosing the problem.

FAQ 2: Do you use genuine replacement parts?

Yes, we prioritize using genuine replacement parts whenever possible, especially as an Authorized Epson Repair Centre, where we use authentic Epson parts. For other brands, we use high-quality, reliable aftermarket parts that meet or exceed manufacturer specifications to ensure the durability and performance of your repaired printer.

FAQ 3: My printer is an old model, can you still fix it?

In many cases, yes! Our technicians are experienced in repairing a wide range of printer models, including older ones. We maintain a large stock of spare parts, and even if a specific part isn't immediately available, we can often source it. Contact us with your printer's brand and model, and we'll let you know if we can help.

FAQ 4: What areas in Nairobi do you serve?

We provide on-site and pickup services across all major areas of Nairobi, including CBD, Westlands, Upper Hill, Kilimani, Parklands, Lavington, Ngong Road, Karen, Runda, Muthaiga, Industrial Area, Eastleigh, South C, Kileleshwa, Langata, Embakasi, Kasarani, Roysambu, Thika Road, and Gigiri.

FAQ 5: Can you provide on-site printer repair at my office or home?

Absolutely! We offer convenient on-site printer repair services for both businesses and individuals in Nairobi and many other locations across Kenya. Just contact us to schedule a visit, and our technician will come to your location to diagnose and fix your printer.

FAQ 6: How much will it cost to repair my printer?

The cost of repair varies depending on the specific issue, the printer model, and the parts required. We offer competitive and affordable pricing. We provide a quick quote after a preliminary assessment or diagnostics, ensuring you know the cost before we proceed with the repair.

FAQ 7: Do you offer maintenance services to prevent future issues?

Yes, we highly recommend preventative maintenance! We offer routine cleaning, inspection, and tune-up services to keep your printer running smoothly, extend its lifespan, and help prevent common problems like paper jams and poor print quality before they occur.

FAQ 8: My Epson printer shows a waste ink pad error, can you fix this?

Yes, definitely! As an Authorized Epson Repair Centre, we specialize in resolving the "waste ink pad saturated" error. We can perform the necessary WIC Reset Service using official tools and software, and replace the physical waste ink pads if needed, getting your Epson printer back to full functionality.

FAQ 9: Besides printers, what other devices do you repair?

In addition to printers, we repair and maintain other office imaging equipment like copiers, scanners, and plotters. Our technical expertise also covers desktop and laptop repairs, network troubleshooting, and installation services for CCTV, biometric systems, and Dstv.

FAQ 10: How can I get a quote for my printer repair?

Getting a quote is easy! You can call or WhatsApp us directly on +254720556824 or +254777556824, or visit our websites at www.Vandeberg.co.ke or www.Vandebergimagingsupplies.com. Provide us with details about your printer (brand, model) and the problem it's experiencing, and we'll give you a quick estimate.